Dear Editor,The 2018 Capital Expenditure for the Police Force is $11.5 billion, yet inexpensive necessities such as a few black tanks to store water; a 4-burner gas stove and kitchen utensils needed to cook meals for Police ranks and prisoners are some of the items in demand at the Matthews Ridge and Port Kaituma Police Stations. Yet little is done to improve the quality of life of Police Officers in these rural areas.Also in Matthews Ridge, there is an urgent need to build additional prison cells to accommodate prisoners during court days. At times, Police are forced to house between 18 to 26 prisoners in the two unsecured “lock-ups”, each measuring about five feet by six feet. Even prisoners deserve to be treated with some level ofMembers of the Security Committee and Parliament staff visiting Port Kaituma Police Stationcompassion.Although the Police have knowledge of a number of Venezuelan men working illegally in Region One (Barima-Waini), and organised prostitution rings involving Venezuelan nationals, they lack transportation and language skills to clamp down on these illegal activities.During the briefing, I was surprised to hear the Public Security Minister say, “I hear they gat some fella in the backlands hay does claim that he big, and he’s a big trafficker… and he gat he own boat and so on, and sey Police can’t do he nottin.” Yet Minister Ramjattan failed to ask the Police why is this “big trafficker” allowed to defy the laws of Guyana with impunity. Did the Minister report this to the Special Organised Crime Unit (SOCU), the agency that was set up specifically to deal with organised crimes?My main concern with the news of this organised prostitution ring, is the need to prevent the spread of HIV and other social disease from putting an additional burden on our already fragile health services.A joint task force involving the Police and the Public Health Ministry is needed to address this looming crisis.No official policy decisions have been taken so far to address the problem of non-nationals in the region.The Police station at Port Kaituma is in dire need of a vehicle and a boat with a 200HP engine to patrol the riverine communities to restrict the flow of drugs and other illegal items, as well as to deter crime.At a forum, the Parliamentary Oversight Committee for the Security Sector held with residents before our departure, a businessman described Kumaka as a lawless town. Despite the presence of the Coast Guard, Police, immigration officials and the Guyana Revenue Authority (GRA) at the port of entry, he claimed that “everything does come into Kumaka to sell. Guns, cocaine, ammunition does be coming in to this port.” He said the Venezuelans are coming here looking for help, but at the same time, “they bringing all sorts of things here to sell.” He urged the Police and the GRA to do “fine checks” to prevent these illegal items from coming into Guyana because as he puts it, “We small community is being destroyed by what is happening here. In the Kumaka area where I live, some nights you can hear shooting.”A call was made to have a Police Station built in Kumaka to ensure a permanent Police presence in this high-crime area. Although Minister Ramjattan agreed that this is necessary, he cited the lack of resources to get this done. He was then informed that the people of Mabaruma are prepared to build a Police outpost at Kumaka. What they are asking is for Government to provide the manpower, vehicles and communication system to manage the outpost effectively.Minister Ramjattan welcomed this as “great news”. One of the concerns expressed by the Minister is the failure to recruit locals into the Force. He made several appeals for Indigenous people to enroll into the Police Service, “We’re still short of about 600 Policemen, but we’re not seeing Amerindians willing to join the Force.”Overall, this was a very successful fact-finding mission that hopefully will soon yield results to alleviate the threats facing our Police Officers in Region One.Sincerely,Harry GillPPP/C Memberof Parliament
Question: When my bank recently gave me a customer service runaround, I was reminded how vital treating customers right is for a small business. And I also was reminded that we may need to improve our own efforts. Got any ideas on how we can stand out? – AT YOUR SERVICE Answer: Customer service is one of the key areas where even the smallest business can gain an edge over big competition. In fact, the latest surveys show that many customers choose to do business with smaller firms precisely because they expect to be treated better. Despite decades of hearing the customer service drumbeat, many businesses still do a dismal job and customers are tired of poor service. When buyers take their business elsewhere, it is often because they received poor or non-existent service. Price is secondary. Customers are more impatient than ever. They have little time for businesses that don’t listen to what they are saying, don’t do what they say they’ll do, or have employees who aren’t savvy about the company’s products and services and fail to follow-up on promises. Face it, achieving exceptional levels of customer satisfaction takes extreme dedication. You need a planned approach and constant attention to make sure everyone in your organization is on board. Here are a few basics that can quickly raise your customer satisfaction quotient: 1) Make it a priority: Businesses that do a fabulous job at customer service all have something in common ? they make it a top priority (often THE top priority) in their organization, top to bottom. Lip service won’t cut it. They pay attention to customers 100 percent of the time and do whatever it takes to help. Rather than “tell” a customer something, they personally “show” the customer where to find something or how to do something. 2) Train and keep training: Many people simply do not know about really good customer service, let alone how to provide it. Ever visited a business in person and had an employee cut you off in mid sentence to answer the phone? 3) Reward employees: Sure, everybody in your business should be expected to provide excellent customer service. But you’re guaranteed better results if you link pay in some way to customer service performance. 4) Tune in with technology: Some businesses that are clueless on customer service stumble because they remain in the tech dark ages. Customers expect quick answers. You need to provide them online, via recorded phone messages and ? now more than ever ? by e-mail or cell phone. Tech-less businesses can still provide good customer service, but it’s a lot more difficult. 5) Focus, focus, focus: Avoid spreading yourself and your business too thin. Yes, it’s tempting to pull as many customers and prospects as possible. But customer service will suffer if you or your employees don’t have enough time to provide excellent customer service. 6) Find your customer service niche: Look for a super service feature that can become your “trademark.” You might, for example, be a fanatic about following up to make sure of satisfaction, nuts about service speed, or maybe be recognized for your creative thank you notes or crackerjack Web site features. 7) Be a fast faux pas fixer: Stuff happens. So when your business blunders, fess up and go all out to make things right. This means you need a system in place to detect when something’s gone wrong, or when a customer simply is not satisfied. Remember that most unsatisfied customers won’t say a word ? they’ll just walk. Here are some helpful customer service resources: Service Quality Institute has focused exclusively on customer service advice, information and training materials for 26years. Visit www.servicequalityinstitute.com. Award Winning Customer Service (Amacom, August 2007) by Renee Evenson is an excellent new book that offers 101 ways to provide great customer service performance. Telephone Doctor offers a wide range of terrific customer service training tools and products. Visit www.telephonedoctor.com. SalesForce.com offers Web-based sales force automation, including a customer relationship management component. Customer relationship management (CRM) software can be a great help in managing your customer service efforts. You easily can find CRM software vendors by simply searching CRM at www.business.com. Daniel Kehrer (email@example.com) is editor of Business.com, the top business search engine, and Work.com, a “how-to” site for small business.160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!
1 Belgium’s Vincent Kompany It was a pretty dismal night for Vincent Kompany. The Belgium and Man City star may have ended up on the winning side as his country beat Israel 1-0 in a recent European Championship qualifier, but for the defender it was an evening to forget.A rare poor performance from the Red Devils’ hero was summed up with this bizarre effort on goal from 40 yards, and ended early when he was dismissed, meaning he will miss the next qualifier against Wales.Take a look at his speculative effort below…
AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREStriving toward a more perfect me: Doug McIntyre The projects – some already in the pipeline for months – are an emergency Gaza sewage treatment plant; a Turkish-sponsored industrial park in the southern West Bank; an agroindustrial park in the West Bank town of Jericho; and cooperation on reviving the Palestinian tourism sector, with a focus on the West Bank town of Bethlehem, the traditional birthplace of Jesus. The four programs, whose costs have not been given, could create thousands of jobs for Palestinians, Blair said. Other proposed plans to build recreational facilities and housing could generate tens of thousands more, he added. Israel had to approve the projects because its military, citing security concerns, has severely restricted the movement of people and goods inside, to and from the Palestinian territories. Israel sealed Gaza’s borders in June, following the territory’s violent takeover by Islamic Hamas militants. Hundreds of roadblocks and checkpoints badly impede transport across the West Bank. Barak announced that 24 more roadblocks and one checkpoint would be removed this week, in addition to a similar number dismantled recently. JERUSALEM – International Mideast envoy Tony Blair announced four economic projects Monday designed to create thousands of jobs for Palestinians and bolster peace efforts with Israel. While careful not to “exaggerate the significance” of the projects, Blair said it was a “strong beginning” toward supporting peace negotiations to be formally renewed at a U.S.-backed conference in Annapolis, Md., next week. “Without hope of prosperity, rising living standards, and an economic stake in the future for ordinary Palestinians, the politics will never succeed,” the former British prime minister said at a joint news conference with Palestinian Prime Minister Salam Fayyad and Israeli Defense Minister Ehud Barak. Blair is serving as the representative for the “Quartet” of Mideast peacemakers – the U.S. U.N., EU and Russia. Fayyad said he hoped all the obstacles would one day come down because they deter much-needed investment. He is preparing a new Palestinian appeal for international aid at a gathering of donor countries in Paris on Dec. 17. Barak said that while Israel was working to disconnect itself from Gaza, it approved the sewage project in the northern Gaza town of Beit Lahiya because it was a humanitarian program. Construction materials for the World Bank-funded project already have been imported, Blair said. Last week, Turkey, the Palestinians and Israel signed a framework agreement for the industrial park in the area of the West Bank city of Hebron. In August, Israel, Jordan and Palestinian officials announced plans for the joint Israeli-Palestinian agro-industrial park in Jericho, which would allow the Palestinians to export to Europe and Arab states.160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!
We are featuring the Twelve Deals of Christmas in the run-up to December 25th.Today’s deal is a DVD players at just €24.99 from Kelly’s Centra in Mountain Top, Letterkenny.The DVD player is ideal for kids rooms, playrooms, students or training rooms for businesses and at this price its probably the cheapest player in town. Stocks are limited and it comes with a full one year guarantee. A perfect stocking filler! THE TWELVE DEALS OF CHRISTMAS – DAY 2 was last modified: December 6th, 2012 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window) Tags:dealDVD playerKelly’s Centra
But the seven-time Grand Slam singles champ recovered and overpowered Pin, winning six straight games to take the first set in 25 minutes. Williams dropped her serve again in the second set, but broke Pin four times and finished with 30 winners against only six for the French player. MELBOURNE, Australia – Defending champion Serena Williams won her 16th consecutive match at the Australian Open today, taking less than an hour to beat Camille Pin 6-3, 6-1 and advance to the third round. Two days after scraping past China’s Li Na in the first round, Williams lost her opening service game to Pin, who is ranked 130th. AD Quality Auto 360p 720p 1080p Top articles1/5READ MORESanta Anita opens winter meet Saturday with loaded card“It’s never as easy as it looks,” Williams said. “I’m just happy to be getting through the rounds.” The narrow win over 52nd-ranked Li and the surprising first-round loss by older sister Venus was motivation for Williams on Vodafone Arena. “I definitely had some things I wanted to work on today, so it was cool,” she said. Williams won the Australian Open in 2003 and 2005, missing the 2004 event because of injuries. “The last two times I played here, I did really well,” she said. “I’m just hoping to keep it up.” Top-ranked Lindsay Davenport got a tough workout from Karolina Sprem before advancing with a 7-6 (4), 6-3 victory. French Open champion and eighth-seed Justine Henin-Hardenne moved on with a 7-6 (2), 6-1 win over Hana Sromova, who badly turned her right ankle after the second game of the second set and lost the next five games. Davenport traded breaks with Sprem in the third and fourth games, then forced a tiebreaker by winning the 12th game at love. Trailing 3-1, Davenport rallied after Sprem double-faulted, winning six of the last seven points and claiming the first set with consecutive forehand winners. “After being down in the tiebreaker, to come back and construct a few really good points, it was very key to get out of that,” Davenport said. On the men’s side, No. 7 Ivan Ljubicic, No. 8 Guillermo Coria, No. 11 David Ferrer and No. 18 Mario Ancic advanced. No. 13 Robby Ginepri failed to reproduce his successful marathon efforts of the U.S. Open, falling in five sets to German qualifier Denis Gremelmayr after leading by two sets and 3-0. Gremelmayr won six of the last seven games in the third set en route to a comeback 2-6, 5-7, 6-4, 6-3, 6-3 victory. Men’s winners Tuesday included top-ranked Roger Federer and No. 3 Lleyton Hewitt, the home favorite who had to rally to beat the Czech Republic’s Robin Vik in five sets. 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!
THE death has been announced of one of Donegal’s most celebrated musical stars – the songwriter Johnny McCauley.The Fahan-born star wrote dozens of songs over the years.He passed away in London last night aged 86. Among those who sang his songs were Daniel O’Donnell who is said to be saddened by the death of Mr McCauley.Daniel’s first ever studio recording – My Donegal Shore – was written by Johnny and it’s the name Daniel later gave his home.Christy Moore also recorded Johnny’s song ‘Among The Wicklow Hills’ and he also wrote ‘Four Country Roads’, recorded by various artists over the years.Local country music promoter and DJ Stephen Doherty told us: “It’s a sad day for country and Irish music fans in the North West. Johnny may be gone but his music will live on through the thousands of artists who still sing and record his music.” LEAVE YOUR COMMENT BELOW© 2012 donegaldaily.com, all Rights ReservedThe copying, republication or redistribution of donegaldaily.com Content, including by framing or similar means, is expressly prohibited by law.Follow us on www.twitter.com/donegaldailyFollow us on www.facebook.com/donegaldaily DANIEL’S SADNESS AT DEATH OF DONEGAL IRISH MUSIC LEGEND was last modified: March 23rd, 2012 by BrendaShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)
College of the Canyons’ men’s and women’s cross country teams gave strong performances Tuesday at the Western State Conference Championships at Allan Hancock College in Santa Maria, and both teams likely will compete – along with four individuals – at the Southern California regional championships. The women’s team’s top runner, Jessica Gomez, finished second, covering the 5K course in 19 minutes, 30 seconds and winning first-team All-WSC honors. “I think I ran pretty smart,” the Cal State Northridge-bound Gomez said. “I kept my position on that last mile.” Said coach Belinda Kane: “Coming out of our last home meet, I was really impressed with her. She ran flat there, but she came back on this course.” AD Quality Auto 360p 720p 1080p Top articles1/5READ MOREWalnut’s Malik Khouzam voted Southern California Boys Athlete of the Week The women’s team finished eighth out of 11 teams, which normally would be enough to qualify for the postseason. With one conference team not participating, the WSC received only seven automatic berths, and the Cougars must wait for an at-large bid. “I’m 99.9 percent sure we’ll get the bid,” Kane said. “We’re the first team in consideration.” Jana Peterova was the women’s team’s No. 2 runner, finishing 18th (21:04) to qualify for the SoCal meet and claim All-WSC honorable mention. The men’s team qualified with an eighth-place finish. It was led by J.J. Getskow, who missed the season’s first two races because of injury. Getskow was 19th, finishing the 8K course in 22:22, and Salim Benmohammed (22:25) was right behind him, in 20th. Both qualified for the regionals and received All-WSC honorable mention. “We had hoped that (the men’s team) would run that well,” Kane said. “It’s nice to see them all go.” The Nov. 4 regionals in San Diego will be held on a faster, flatter course that could benefit Gomez’s quest to better her third-place time last year. “I’ve been doing some training on my own,” Gomez said. “I’ve been speed training and track training. … The endurance is there, now it’s just the technical stuff.” Continuous improvement: COC’s women’s water polo team needs one more win to post the best record in the program’s five-year history. The Cougars (5-12), led by left-handed freshman Nicole Correa (Hart High), who has 12 goals, has L.A. Valley, Santa Monica, Citrus, Pasadena and San Diego Mesa remaining on their schedule. COC’s best chance will come against Santa Monica on Friday in the Pasadena Tournament. COC has defeated Santa Monica three times this season. It would love to beat L.A. Valley, too. “Valley has beaten us three times this season … but they’re beatable,” coach Diana Stanich said. “If we can counter their speed and play smart, we’ll be OK.” COC has suffered just one major injury, strong-side defender Christine Harrison (rotator cuff). Football honor: The California Community Colleges Commission on Athletics (COA), in partnership with the California Community College Sports Information Association (CCCSIA), selected COC’s Marcel Marquez as its Student-Athlete of the Month for September. Marquez, the starting quarterback for the state’s top-ranked football team, has completed 110 of 177 passes this season for 1,661 yards and 13 touchdowns. He also has rushed for a team-high 310 yards on 88 carries and seven touchdowns. COC is 7-0 overall and 4-0 in WSC play. Nate Brown, (818) 713-3607 firstname.lastname@example.org 160Want local news?Sign up for the Localist and stay informed Something went wrong. Please try again.subscribeCongratulations! You’re all set!
Lawrence, Kan. – Two Bulldogs recorded top-20 finishes for the Drake University cross country team at the 2015 NCAA Midwest Regional Friday afternoon. Emma Huston (Des Moines, Iowa) turned in a 17th-place finish in the women’s 6-kilometer race while Reed Fischer (Minnetonka, Minn.) was 20th in the men’s 10-kilometer event. As a team, the women’s squad finished 18th out of the 35 team represented in the race, ahead of programs such as Iowa, Nebraska and Northwestern, while the men’s team was 24th out of the 32 teams present. The regional meets determines the field for the upcoming NCAA Championship with the top two teams and the next four individuals not on a qualifying team advancing to the NCAA Championship. An outside chance of inclusion in the NCAA field remains for Huston and Fischer pending the final declarations next week.”Today was an outstanding effort by our women’s team,” said Drake head coach Dan Hostager. “They’ve worked hard all year and improved each week. We were able to finish ahead of several teams that had beaten us earlier this year including Iowa, Nebraska and Northwestern. We were a little short-handed on the men’s side, but the guys gave some great efforts.” Huston, who has been the Bulldogs’ top female runner all season, turned in a time of 20:50.6 in the 223-runner field to record her second fastest 6k time of the season. North Dakota State’s Erin Teschuk won the race in 20:07.7 with runners from Oklahoma State, Iowa State, Minnesota, Kansas, Oklahoma and Illinois claiming most of the top-20 spots.”Emma ran a gutsy race to just miss out on an individual berth to the NCAA Championship but moved up to 17th after finishing 42nd last season is a huge accomplishment given how tough our region is,” Hostager added.Huston was followed by her fellow senior teammates in Krista Maguire (Wausau, Wis.), Taylor Scholl (Prior Lake, Minn.) and Cassie Aerts (David City, Neb.). Maguire finished in 52nd place with a time of 21:31.5 while Scholl was 97th in 22:06.4. Aerts came in 136th in 22:36.0 while sophomore Bailee Cofer (Overland Park, Kan.) rounding out the scoring in 151st. “Once again, our women were led by our seniors who have shown tremendous work ethic over the years,” Hostager said. “It has really shown wit the improved places from last year’s regionals and has them in a great spot going into track season.”Fischer earned his 20th-place finish with a time of 30:26.3, less than 50 seconds behind the race’s winner, Marc Scott of Tulsa.”Reed ran an extremely tough race and was in the top-10 right until the last 400 meters,” Hostager said.”To move up 40 spots from last year’s regionals is a huge credit to Reed’s work ethic.”Ali Jandal (La Crosse, Wis.) was the second Bulldog across the finish line in 33:30.9 followed by freshman Cole Friedman (Overland Park, Kan.) in 160th. Griffin Jaworski (Winter Park, Fla.) and Chris Kaminski (New Lenox, Ill.) completed the scoring for Drake in 171st and 184th places. Should the Midwest Regional marks the conclusion of the 2015 season for the Bulldogs, the season saw the team record four All-Missouri Valley Conference selections, an MVC Championship runner-up, three MVC Runner of the Week honors, three MVC Scholar-Athlete Team selections and an MVC Elite 18 award winner. 2015 NCAA Midwest RegionalNov. 13, 2015 – Lawrence, Kan.Rim Rock FarmDrake Women’s 6k Results17. Emma Huston, 20:50.652. Krista Maguire, 21:31.597. Taylor Scholl, 22:06.4136. Cassie Aerts, 22:36.0151. Bailee Cofer, 22:47.4171. Meagan Kearney, 23:12.3202. Erica Bestul, 23:56.82015 NCAA Midwest RegionalNov. 13, 2015 – Lawrence, Kan.Rim Rock FarmDrake Men’s 10k Results20. Reed Fischer, 30:26.3157. Ali Jandal, 33:30.9160. Cole Friedman, 33:39.9171. Griffin Jaworski, 34:03.3184. Chris Kaminski, 34:44.5187. Joshua Yeager, 35:01.7 Print Friendly Version
There was gridlock at Letterkenny General Hospital overnight and into this morning.Letterkenny General HospitalAn influx of patients has seen hospital management forced into accommodating patients in various parts of the hospital.Ten patients are being catered for in the Day Services Unit, a further 12 were kept overnight in the Medical Assessment Ward and a further seven people in the casualty department. It’s the latest in a series of overcrowding situations at the facility.“It was jut madness last night with patients being shifted everywhere. To be honest we’re getting used to it at this stage but it’s the patients I feel sorry for,” said a staff member. FURTHER GRIDLOCK AT LETTERKENNY GENERAL HOSPITAL OVERNIGHT was last modified: January 26th, 2015 by StephenShare this:Click to share on Facebook (Opens in new window)Click to share on Twitter (Opens in new window)Click to share on LinkedIn (Opens in new window)Click to share on Reddit (Opens in new window)Click to share on Pocket (Opens in new window)Click to share on Telegram (Opens in new window)Click to share on WhatsApp (Opens in new window)Click to share on Skype (Opens in new window)Click to print (Opens in new window)