Get Satisfaction Turns Facebook Fan Pages into Customer Support Hubs

first_imgA Comprehensive Guide to a Content Audit The Dos and Don’ts of Brand Awareness Videos Tags:#Facebook#news#web Related Posts Liberating Content from FacebookThe new Social Engagement Hub on Facebook will cost Get Satisfaction customers an additional $99 per month. As Get Satisfaction’s co-founder Lane Becker told us yesterday, however, this expense could easily be worth it for these companies, as users on Facebook tend to be very active on these fan pages and really want to interact with these companies and brands on the social networking service.As Lane also noted, conversations that happen around a brand in Facebook tend to be trapped in this silo. Thanks to the synchronization between the two platforms, however, brands can now take this content and make it useful outside of Facebook as well. Another problem for brands that Get Satisfaction is trying to solve here is the simple fact that conversations on Facebook only have a very short lifespan. Get Satsifaction now allows companies to capture these conversations.Overall, this looks like a very smart way for brands to interact with their customers on Facebook and to streamline their social media customer service efforts. frederic lardinois Guide to Performing Bulk Email Verification Get Satisfaction, the popular online customer service company, just announced that it is bringing its service to Facebook fan pages. This new service, the Facebook Social Engagement Hub, will allow companies that have a presence on Facebook to easily answer questions from their customers on Facebook. The Social Engagement Hub recreates the Get Satisfaction experience on Facebook and allows users to ask questions about products or make suggestion for new features. One key feature here is that the discussion on Facebook and the Get Satisfaction topic pages are synchronized, so that questions that get answered on a company’s topic page on Get Satisfaction also appear on Facebook and vice versa. Facebook is Becoming Less Personal and More Pro…last_img read more

Google self-driving project set to graduate from X Labs

first_imgDavid Curry IT Trends of the Future That Are Worth Paying A… 5 Ways IoT can Help to Reduce Automatic Vehicle… Google’s self-driving project may graduate from X Labs, the company’s moonshot incubator, in a few months, according to project leader and ex-Hyundai CEO John Krafcik.Speaking at the Nikkei Innovation Forum in Palo Alto two months ago, Krafcik said that the project will become its own division inside Alphabet, Google’s holding company, and would greatly expand its staff and physical size.See Also: What’s happening with Google’s self-driving car project?The self-driving project has already started hiring its own executives, according to ReCode, including chief legal officer Kevin Vosen. The team is on the hunt for a “head of real estate”, who would be responsible for finding the right testing grounds for autonomous vehicles.Google has made do with state or city partnerships to test self-driving cars, but as the self-driving project gets bigger it may start to look for more private land to test the autonomous cars in a variety of tricky situations.As self-driving starts to enter onto the public roads, Google, Apple, and other operators need private land to test uncommon situations, to ensure their system is capable of avoiding accidents. The American Center for Mobility, backed by the state of Michigan, recently purchased 311 acres of land, which will become a faux town for self-driving projects.Google car project too quiet?Google has been under a lot of pressure to make its self-driving project more prominent, as competitors like Tesla and Uber roll out self-driving features to the public. The company has still not revealed its plan for commercializing the project.Waze, the traffic and navigation app that Google bought in 2013, recently launched a ride-sharing program for users. Some have speculated that this may be Google route into the self-driving market, swapping ride-sharing for autonomous ride-hailing in the near future.If that is how Google plans to enter the market, it will still require someone to build the hardware for the self-driving system and customers to move from Uber, Lyft, and Didi. That puts the division-to-be behind Tesla and Uber, who have at least one of the requirements. Tags:#Alphabet#autonomous cars#Didi#driverless cars#Google#Internet of Things#IoT#Lyft#Self-Driving#Uber#X Labs center_img For Self-Driving Systems, Infrastructure and In… Related Posts Break the Mold with Real-World Logistics AI and…last_img read more

Accused in murder of Odisha Congress candidate arrested

first_imgBhagaban Sahu, prime accused in the murder of Congress candidate from Odisha’s Aska Assembly Constituency, Manoj Kumar Jena, was arrested by Berhampur police on Saturday. The Congress candidate had been murdered in Berhampur on May 22, a day before the counting of votes. Police had earlier arrested seven persons in relation to this case. But Sahu, the prime conspirator behind the murder, had absconded. Sahu, a liquor trader, had used hired killers to murder Jena. Sahu now has seven criminal cases pending against him, including five murder cases.According to the findings of investigating police officers, a long-standing tussle over criminal activities and the liquor trade were the reason behind this murder.last_img

25 days agoGini Wijnaldum delighted with ugly Liverpool win

first_imgGini Wijnaldum delighted with ugly Liverpool winby Paul Vegas25 days agoSend to a friendShare the loveGini Wijnaldum was delighted with the manner of Liverpool’s win at Sheffield United.He knows how important it is to pick up all the points when not playing well.It is a characteristic of any title-winning side and ­Wijnaldum believes Liverpool have shown this season they have this quality. “That’s what we did,” said Wijnaldum. “I think the progress we have made this season is that we’re winning games we haven’t played well in.“Hopefully when we don’t play well, we can still win games.” About the authorPaul VegasShare the loveHave your saylast_img

Former Georgia TE Ben Watson Wore Alabama Gear To Pay Off A Bet With Mark Ingram

first_imgA New Orleans Saints helmet sitting on the field.BALTIMORE, MD – AUGUST 13: A New Orleans Saints helmet sits on the turf before the start of the Saints and Baltimore Ravens preseason game at M&T Bank Stadium on August 13, 2015 in Baltimore, Maryland. (Photo by Rob Carr/Getty Images)While we’ve got a new set of college football games coming up this Saturday, we’ve apparently still got some former players paying off bets from last week’s slate. Friday, former Georgia tight end Benjamin Watson, who plays for the New Orleans Saints, was forced to wear Alabama gear to pay off a bet with former Crimson Tide running back Mark Ingram, now his teammate.Alabama blasted Georgia last Saturday – so the wager is pretty obvious here.No, I’m not confused…but I had to pay my debt to @MarkIngram22. That hoodie didn’t touch my skin tho #GoDawgs— Benjamin Watson (@BenjaminSWatson) October 9, 2015While it may be painful for Georgia fans to see, at least he’s a man of his word.last_img read more